Effective Date: April 1st, 2024
Thank you for choosing Dinta for your personal financial advisory needs. Our aim is to empower you to take control of your finances and achieve your life goals. We understand there may be instances where you need to request a refund. This Refund Policy explains how we handle refund requests for paid services of Dinta.
1. Services Eligible for Refund
Dinta’s services may include subscriptions, personalized advisory, and digital products. Specific details regarding the eligibility for a refund of each type of service are described below:
- Subscriptions: Users can cancel their subscriptions at any time. Eligibility for a refund will depend on the type of subscription purchased.
- Personalized Advisory and Digital Products: Given the nature of these services and products, they are generally not eligible for a refund once they have been provided to the user.
2. Refund Period
For services or products that are eligible for a refund, requests must be made within 14 calendar days of purchase, unless stated otherwise.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our support team via [Contact Information] with your order number, date of purchase, and reason for the refund request.
- Await our confirmation and further instructions on the refund process.
4. Conditions for Refund Approval
Refund requests will be evaluated on a case-by-case basis. Approval will be based on compliance with our policy and the nature of the service or product purchased.
5. Refund Methods
Approved refunds will be processed through the same payment method used for the original purchase unless agreed upon otherwise.
6. Changes to This Refund Policy
Dinta reserves the right to modify this Refund Policy at any time. Any changes will become effective immediately after being posted on our website.
7. Contact
If you have questions about this Refund Policy, please contact our customer support at dinters@dinta.ai.